TechnicAl supporT

We all know what its like, we see it every day. That moment when you feel its all gone wrong and your computer is out of your control.

donT PAnic - we'Ve goT i.T. coVered

Our industry leading, technical team is highly qualified, experienced and polite. We can help with a simple telephone call, easy remote access to your machine, a friendly onsite visit or even take your machine away to work on it back at our I.T lab. We can get you back up and running in no - time at all.

We have unrivalled knowledge and experience that only comes with working with machines on such a regular basis as we do.

We cater for the full range of hardware services you would expect from a specialist. We also have access to an extensive group of nationwide supplies to ensure quality components and the most up to date products on the market.

Our fully equipped workshop facilities offer maintenance, diagnostics, upgrades, and repairs to all major branded and unbranded machines and devices.

We operate an extensive software learning program for our staff and undergo the rigorous training and testing schedules in place by the major vendors to ensure our product ability and knowledge is first rate.

Equipped with these ongoing skill sets, our staff are capable of highlighting, diagnosing and rectifying countless issues with software installations, configurations and deployments in rapid time.

TrAcking And moniToring

Available to all clients under any of our support contracts we have an amazing online Web Portal. This portal can be used to securely view up to the minute information and statistics on your account

You can easily see how many hours of your contract are remaining and what areas of support have used up hours from your contract. Every support call, once completed, is automatically logged here for you to drill down into view details of the work that was carried out.

Using this on a monthly basis, it is easy to begin spotting trends and identifying where consistent problems lie. To take this one step further, it is possible to focus on particular instances, such as hardware failure and drill down further into this particular area. This would identify, for example, which particular PC has received the most attention over a particular length of time.

Click here for a demo video or for a live demo of our Client Portal please contact us

conTrAcT supporT


Designed for stress free I.T., our support contracts are available in 3 simple tiers. And when they do not suit we can also create a bespoke package just for you. All come with a simple to use online portal so you can track exactly what work has been completed.

Our tiered support structure allows our technical expertise to be matched perfectly to the needs and budget of your business / school / academy. You can upgrade your Support Contract at any time to the next Tier, or alternatively we can also create a “Bespoke” package, catered to your precise needs. For more information on this please contact us directly and we will design a bespoke quote for you.

remoTe supporT

Mark One Consultants Remote Support Portal Remote Support Terms & Conditions
By using the software above you agreed to the following; Whilst we will undertake to take all due care in the use of your computer, Mark One Consultants Limited cannot guarantee that this service will resolve your problem or that the attempt to rectify technical issues will not cause additional problems requiring an on site or back to base support call.

LATesT TweeTs

© 2019 Mark One Consultants Ltd
Office : 01935 411 319 / N.I : 028 200 200 10 / Fax : 01935 429 617
Unit 5 - 6, Bartlett Court, Sea King Road, Lynx Trading Estate, Yeovil, Somerset, BA20 2NZ
Mark One Consultants is a Microsoft Partner, ISO 27001:2013 and ISO 9001:2015 registered
Registered in England and Wales No 03551269 | Registered VAT No 730486341

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