in brief
- trained & experienced staff
- professional manner and appearance
- a variety of delivery methods
tracking
- online tracking and monitoring facilities
- monthly email reports
Technical Support
the core component of I.T. support services.
Our technical support services are based on industry leaders own practices and methods. Delivery includes telephone based support, onsite visits and callouts (with response times if necessary) and remote access support.
Telephone support provides a friendly, polite, reliable service at the end of the phone enables a majority of problems to be happily resolved in a short time reducing downtime and increasing productivity. Under our higher tier support contracts, telephone support is an included service.
Onsite support delivers experienced professionals to your workplace. Our staff are professional in appearance and manner and bring with them a whole arsenal of solutions and practical assistance to aid you in your situation.
Friendly and approachable I.T. specialists with an understanding attitude and common sense.
Offsite support is a value-added service. See /services/computer maintenance for full details on workshop services and facilities
Remote access support utilises proven firewall solutions to protect and secure your network, you can allow chosen support staff to remotely access your network to provide you with real time interactive support and assistance while you work.
Gives the option for immediate assistance when problems occur that simply cannot wait or do not warrant an onsite visit.
A secure, instant and cost-efficient method of interactive support ideal for remote sites or locations.
Tracking and monitoring tools
A vital part of delivering technical support is providing a way of tracking events and activities with a view to identifying causes and implementing lasting solutions.
We have an integrated support tracking and evaluation system which records, categorizes and outputs real-time, dynamic usage reports of I.T. support delivered by Mark One Consultants.
See /services/contract support for full details on these business tools and facilities.
