Our technical support services are based on industry leaders own practices and methods. Delivery includes telephone based support, onsite visits and callouts (with response times if necessary) and remote access support.
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Divided simply into two categories, consisting of hardware and software. Full workshop service includes maintenance, diagnostics, upgrades, and repairs.
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Business support packages stepped to a three level hierarchy, fully customised to suite with extensive online tracking and support monitoring system. Options also for unlimited telephone support, scheduled visits, response times and more.
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Integrated into our contract support packages, this service offers instant, up to the minute status of I.T. support delivered by Mark One Consultants. Full reporting facilities with breakdowns and graphical representation, this tool is invaluable to any business with to keep track of I.T. support usage and progress.
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Our remote support services enabled our engineers and consultants to remotely view and control workstations and servers via secured, remote control software over the internet.
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